How to report an incident that occurred on board?

Despite all the attention our staff pays to passengers and their personal belongings, incidents may occur. If you notice any damage to your vehicle or luggage before leaving the ship, we invite you to approach the crew members to establish a report. If you notice any alterations after your departure, we kindly ask you to send us a written claim within 15 days following the crossing. You can use our claim form for this purpose.