Customer satisfaction and quality commitment
For La Méridionale, customer satisfaction is a constant concern.
We do our utmost to deliver high-quality services on a par with our customers' expectations.
Ensuring your safety and security on-board, offering you warm, friendly hospitality and outstanding comfort,
and serving you delicious dishes promoting locally-sourced fresh produce are just a few of our commitments.
Our commitment
To make sure your crossing is an unforgettable moment, La Méridionale upholds its Hospitality Charter principles.
Hospitality totally in line with your expectations
We're fully committed to welcoming you with courtesy, friendliness and professionalism when you phone us, when you visit us in our sales agencies, in passenger terminals during check-in and boarding and on-board our ships.
We've chosen to use small, friendly-sized ferries to be more available and on hand for you during your crossing.
Advising and proposing
Our staff our there for you from booking through to disembarking, providing you with solutions tailored to your situation and your desires.
A setting that's always impeccable
We take great pride in inviting you to enjoy cabins and facilities of the highest standards,
in a pleasant environment and friendly atmosphere.
Premium quality catering
All the meals served on-board are prepared the same day with fresh produce by our chef and their brigade.
Our menu comprises healthy dishes and, based on seasonality and supplies,
products from organic farming and local sources.
Following your requests through
We strive to answer all requests for information or claims within 7 days
Thank you for travelling with us!
OF SATISFACTION
During our last survey, you gave us a score of 90% satisfaction.
La Méridionale was granted the prestigious Travellers' Choice label in 2017.
Commitment rewarded
La Méridionale has been honoured several times over for the quality of its hospitality and the services it provides on-board its ships :
- Since 2017, Tripadvisor has awarded it the Travellers' Choice label.
- In 2017, French magazine Capital gave it a score of 8.21 out of 10 in its list of best brands, ranking it first in the "Ferry crossings" category.
- 93% of customers stated they were satisfied during our last survey carried out on 6,896 customers in 2020.
We look forward to welcoming you on-board for crossings to Corsica and on our new route to Tangier.
